Common Answers

Welcome to our Common Answers page, your go-to resource for quick answers to common queries! Our goal is to provide clarity and ease, ensuring that your experience with us is as seamless as possible.

General

Sampling

Designing/Packaging

Manufacturing

Payment/Shipping

Selling/Distribution

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Common Answers

General

Q) What is the process for private label products?

Q) What is the process for custom formulation?

Q) Who are your private label clients?

Q) What is the difference between private label and custom formulation?

Q) Can I come visit your office or manufacturing facility?

Q) Can you do clinical trials on the products and provide reports as proof for marketing claims?

Q) If I have my own formula, can MAYK manufacture it?

Q) What are the benefits of working with MAYK compared to directly contacting Korean manufacturers?

Q) Can I order only the formulation?

Q) Can I use my own packaging?

Q) Do you do dropshipping?

Q) What is your refund policy?

Sampling

Q) Are samples refundable?

Q) How many samples can I receive?

Q) What types of adjustments can I request for my sample revisions?

Q) How long does it take to receive samples?

Designing/Packaging

Q) Can you help with branding and packaging design?

Q) If I have my own packaging label designs, can you print it and label it on the products?

Manufacturing

Q) What is the minimum order quantity(MOQ)?

Q) What is the typical lead time for the production of skincare products?

Q) How can I be sure that your formulations meet the highest quality and safety standards?

Q) Can I choose the manufacturer I want to work with?

Q) Can we split the minimums over several products?

Payment/Shipping

Q) Can I cancel an order and get a refund?

Q) What are your payment terms?

Q) How long does it take to receive the finished products?

Q) What are the payment methods that you accept?

Selling/Distribution

Q) Do you provide selling/marketing consultations for new beauty brands?

Q) If I want to target the Korean market and sell my finished products there, can you help with the distribution?

Q) Where can your manufactured products be sold? If I want to sell in ___, is that possible?

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